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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

A) There are no return events listed in the incident workflow for the script use.
B) There are no script beginning and ending buttons enabled for the script pages.
C) There are no exit or finished events being triggered on the script pages.
D) The agents cannot get to the pages where they can end the script.

2. A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

A) column headings
B) permissions
C) non-selectable filters
D) graphs
E) schedules
F) report headings

3. Which three statements are true about add-ins?

A) They always run locally on the machines on which the desktop application runs.
B) They always run locally to access local data.
C) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
D) They are the visual areas of Oracle Service Cloud Agent Desktop.
E) They can be designed to create visualcomponents and not perform any integrations.
F) They canbe added to the Custom Portal area of Oracle Service Cloud.

4. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using File > Options > Session Expiration.
B) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
C) Because the system default is 15 minutes, it cannot be changed.
D) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

5. A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

A) Exit the administration interface without completing the normal logout process.
B) Log out of the interface and log in again.
C) View the add-in's log files and rectify the issue.
D) Use Safe mode when logging in to the application.

Solutions: