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Avaya 37820X exam : Avaya Midsize Solution Design Exam

37820X Exam Simulator
  • Exam Code: 37820X
  • Exam Name: Avaya Midsize Solution Design Exam
  • Updated: Sep 10, 2026
  • Q & A: 66 Questions and Answers
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Avaya 37820X Exam Syllabus Topics:

SectionObjectives
Topic 1: Unified Communications and Collaboration Design- UC Applications
  • 1. Mobility integration
  • 2. Messaging and presence
  • 3. Conferencing solutions
  • 4. Voice and video communications
Topic 2: Customer Business Requirements Analysis- Business Objectives and Communication Requirements
  • 1. Determine collaboration and mobility needs
  • 2. Analyze user and site requirements
  • 3. Identify customer business drivers
Topic 3: Networking and Infrastructure Design- Infrastructure Requirements
  • 1. QoS and bandwidth planning
  • 2. Security and survivability requirements
  • 3. LAN and WAN considerations
Topic 4: Contact Center and Customer Experience Solutions- Customer Engagement Design
  • 1. Reporting and analytics considerations
  • 2. Contact center requirements analysis
  • 3. Agent and supervisor capabilities
Topic 5: Avaya Midsize Solution Portfolio- Avaya IP Office Platform
  • 1. Scalability and resiliency features
  • 2. Core platform architecture
  • 3. Licensing and deployment options
Topic 6: Solution Sizing and Bill of Materials- Solution Configuration
  • 1. Hardware and software selection
  • 2. Licensing requirements
  • 3. System sizing methodology
  • 4. Bill of materials preparation
Topic 7: Implementation and Migration Planning- Deployment Strategy
  • 1. Risk assessment
  • 2. Installation and rollout planning
  • 3. Migration approaches

Avaya Midsize Solution Design Sample Questions:

Question #1

Refer to the Scenario: IT-FAC.

With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?

  • A. The incoming and outgoing trunk can be analog or digital.
  • B. The incoming and outgoing trunk must be digital.
  • C. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
  • D. The incoming trunk must be digital and the outgoing can be analog or digital.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

  • A. Communication Control Toolkit
  • B. Outbound Campaign Management Tool
  • C. Proactive Outreach Manager
  • D. Orchestration Designer
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

With the Avaya IX Workplace Client, what is the minimum Avaya Spaces account that Is required send and receive Instant messages?

  • A. Basic
  • B. Business
  • C. Platinum
  • D. Plus
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?

  • A. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
  • B. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
  • C. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
  • D. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

Refer to the exhibit.

You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?

  • A. Add In quantities for each of the components in your solution.
  • B. Create a version of this diagram for each location.
  • C. Cross out functionality not requested by the customer.
  • D. Add the specific product names for components in your solution.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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