A Customer Relationship Management (CRM) system will be developed for a company that runs a chain of hotels. These are some of the requirements relating to staff in the call center.
* R1. High. An operator shall be able to find and see the details of a customer's booking. The data that may be used for the search include customer name, customer registration number (in the company's loyalty enrolment scheme) and booking reference.
* R2. High. An operator shall be able to amend a customer's booking. The data that may be amended include check-in and check-out dates, hotel, room type and tariff (with / without breakfast).
* R3. High. Before a booking amendment is accepted, the system shall display to the operator any difference in price with respect to the original booking. The operator shall confirm that the customer accepts the revised price and then the system shall record the accepted amendment.
* R4. Medium. Details of the amended booking shall be sent to the customer (see requirements for original customer booking for details).
* R5. High. Details of the extra amount payable shall be sent to the billing system for customer invoicing (see requirements for invoicing of the original customer booking for details).
You have been asked to review these requirements using this checklist:
* Specific - does each requirement deal with only a single aspect of the solution?
* Clear - is each requirement expressed in an unambiguous way with no possibility of interpretation or uncertainty about its meaning?
* Complete - does the set of requirements cover all of the stakeholders' reasonable needs?
* Unique - does each requirement address something that no other requirement also covers?
Assume that the other requirements referred to by R4 and R5 have been reviewed with a satisfactory outcome.
Considering these five requirements, to which checklist items would you answer 'No'?

• A. 3 and 4
• B. 2 and 3
• C. 1 and 4
• D. 1 and 2

You are working on a project to build a purchasing system. The main requirements for the system are that it shall:
* Allow users to enter details of items that they would like to purchase and, from these details, create a purchase request.
* Take each purchase request through a workflow that will allow the requestor's line manager to approve the request, reject it, or return it for clarification / modification.
* Forward approved requests to the Purchasing Department.
* Allow purchasers to find the best available supplier for each approved request and place the request on that supplier as a purchase order.
The system is being developed following an Agile SDLC. Risk-based testing is practiced informally, discussion about what testing each user story will need being done in a risk-driven way during story refinement, but there is no central product risk register. Testing is exploratory, except for the acceptance tests for each story's acceptance tests. Operational profiles have been created to guide performance testing.
Regression test automation started late. The team want to automate all acceptance tests for every user story, but the test automation engineers are still playing catch up. They started with the tests that were easiest to automate, so the functional and non-functional coverage of the regression test pack is incomplete and random.
The current iteration is delivering a major change to the approval workflow and you, as a Test Analyst, have been tasked with defining the regression testing.
Which techniques would be MOST effective for selecting regression tests?
a) History-based, driven by the results of the regression tests run so far b) Risk-based, driven by the product risks and their traceability to the tests c) Operational profile-based, driven by the likely patterns of use of the relevant transactions d) Coverage-based, driven by the coverage obtained from use of relevant test techniques e) Impact analysis, driven by consultation with technical stakeholders to identify what might be affected.

• A. b) and e)
• B. c) and e)
• C. a) and d)
• D. a) and b)

You are defining key words to test an application which will create a Purchase Request (PR) from details of goods that a Merchandiser wants their organization to buy. When valid details have been entered, the resulting PR will be sent to the Merchandise Manager for authorization.
You have a diagram in Business Process Modeling Notation and this section shows the initial steps in this process:

For the first process, when "Something is needed" , which option contains the MOST appropriate keywords for action and verification?

• A. Enter Details of Required Goods / Is PR Created?
• B. Enter Required Goods / Check PR Created
• C. Required Goods / Check PR
• D. Required Goods Entry / PR Creation Check

Your project is developing an application to process claims against insurance policies. Which of the following is a good example of CRUD completeness testing?

• A. A review of the requirements to check that all user needs for CRUD operations on a claim record have been elicited
• B. A review of the technical specifications to check that the abilities to create, read, update and delete a claim have been included in the application architecture
• C. A set of test cases that, when executed, verify the application's ability to independently create, read, update and delete a claim
• D. A set of test cases that verify the sequence of creating, reading, updating, reading and deleting a claim, and then check that it can no longer be read

You have been assigned as Test Analyst on a project that will deliver quotes for motor insurance. The amount quoted depends upon the combined values of twelve variables, that are resolved by a set of business rules.
What should be your MAIN task during the test analysis activity?

• A. Select or adapt existing test cases for use in subsequent regression testing
• B. Identify additional tests based on lessons learned from earlier test execution activity
• C. Identify the tests that should be executed against the current version of the test
• D. Use a test design technique to model the way in which the quote will be produced