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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Master Data Management | 12% - 18% | - Master Data Configuration
- 1. Equipment and Installed Base
- 2. Business Partners
- 3. Organizational Structures
- 4. Data Import and Maintenance
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
- 1. Customer Communication
- 2. Crowd Workforce Management
- 3. Self-Service Portal
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
- 1. Operational Reporting
- 2. Dashboards
- 3. KPIs and Metrics
- 4. Performance Analysis
|
| Integration | 8% - 12% | - System Connectivity
- 1. SAP C/4HANA Integration
- 2. Data Synchronization
- 3. SAP ERP Integration
- 4. API Usage
|
| Administration and Configuration | 8% - 12% | - System Administration
- 1. User Management
- 2. Permissions and Roles
- 3. Company Settings
- 4. Security Configuration
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
- 1. Capacity Planning
- 2. Assignment Management
- 3. Scheduling and Dispatching
- 4. Skills and Availability Matching
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
- 1. Template Management
- 2. Reporting and Output Generation
- 3. Customer Sign-Off
- 4. Smartform Design
|
| Business Rules and Automation | 8% - 12% | - Automation Features
- 1. Business Rules
- 2. Workflow Automation
- 3. Notifications and Triggers
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
- 1. Workflow Management
- 2. Offline Capabilities
- 3. Activity Execution
- 4. Time and Material Recording
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Everytime you change the permission group. the mobile device will delete all data and trigger a full sync.
Determine whether this statement is True or False.
A) True
B) False
2. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
A) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
B) With this feature the dispatcher will see in the planning board in which step the technician currently is
C) This feature does not help with automatic time recording
3. As an administrator, which actions can you take on the time and Material journal tab? Choose Three correct answers.
A) Close
B) Delete
C) Review
D) Release
E) Approve
4. Which of the following elements can be used in smart forms? Choose Three correct answers.
A) Text input, Description, Picker, Status
B) Text input, Status, Series, Formula
C) Picker, Status, Series, Number Input
D) Text input, Picker, Status, Series
E) Text input, Picker, Series, Attachment
5. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A) Checkout Feature
B) Activity Feedback Feature
C) Workflow Steps Feature
D) GPS tracking Feature
E) Check in Feature
Solutions:
Question # 1 Answer: A | Question # 2 Answer: B,C | Question # 3 Answer: B,C,E | Question # 4 Answer: C,D,E | Question # 5 Answer: E |