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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Link rules to Relevance Groups.
B) Assign a high efficiency score.
C) Include a Match Fields work rule.
D) Check 'Keep TheseAppointments Scheduled'.

2. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A) Create a child work order for maintenance on the original installation work order.
B) Add the preferred resource service objective to the scheduling policy.
C) Add the technician as the required resource on the service appointment.
D) Add the technician as a preferred resource on the account record.

3. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A) Work Orders to Assets
B) Assets to Products
C) Products to Accounts
D) Work Orders to Products

4. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A) Set the Territory Assignment Policy to the Highest Level.
B) Set the Polygon AssignmentPolicy to the Highest Level.
C) Set the Territory Assignment Policy to the Lowest Level.
D) Set the Polygon Assignment Policy to the Lowest Level.

5. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
B) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
C) Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
D) Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

Solutions: