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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:

A) Sentiment score
B) Conversion rate
C) Transfer rate
D) Wait time

2. Which metric helps identify how well an action map performs in influencing outcomes?
Response:

A) Offer conversion rate
B) Visitor page views
C) Skill evaluation ratio
D) GPR confidence score

3. Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:

A) Within the Journey Panel in the agent UI
B) Under "Agent Scripts"
C) In the Messenger Admin Panel
D) Inside the Workforce Management dashboard

4. Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

A) True
B) False

5. Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

A) Conversion events
B) Outbound email responses
C) Agent login times
D) Offer impressions

Solutions: