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Microsoft MB-910 exam : Microsoft Dynamics 365 Fundamentals (CRM)

MB-910 Exam Simulator
  • Exam Code: MB-910
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
  • Updated: Aug 04, 2026
  • Q & A: 161 Questions and Answers
  • Microsoft MB-910 Q&A - in .pdf

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Certification Topics Microsoft MB-910 Certification Exam

Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.

  • Describe Dynamics 365 Sales (15-20%)
  • Describe Dynamics 365 Field Service (15-20%)
  • Describe Project Operations (15-20%)
  • Describe shared features (15-20%)
  • Describe Dynamics 365 Marketing (10-15%)
  • Describe Dynamics 365 Customer Service (15-20%)

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Microsoft MB-910 Exam Objectives:

  • Describe how to use conditional statements for loops, branching, and decisions.
  • Describe various input/output methods for data.
  • Describe the effective use of binary operators in programming. Describe how to format data for output or input.
  • Describe how to create arrays and expand arrays using the dynamic array techniques.
  • Identify the most common elements and operators for programming.
  • Define the reading of digital data.
  • Identify common resources used by servers and client applications such as memory, disks, access control lists (ACLs), and user access rights.
  • Analyze the importance of a petabyte of data.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

Microsoft MB-910 Exam Syllabus Topics:

SectionObjectives
Topic 1: Describe Dynamics 365 customer engagement apps- Overview of Dynamics 365 CRM applications
  • 1. Sales capabilities overview
    • 2. Marketing capabilities overview
      • 3. Customer Service capabilities overview
        Topic 2: Describe Dynamics 365 Marketing capabilities- Marketing automation fundamentals
        • 1. Customer journey concepts
          • 2. Segmentation and targeting
            • 3. Email marketing basics
              Topic 3: Describe Dynamics 365 Customer Service capabilities- Customer support features
              • 1. Case management
                • 2. Omnichannel engagement basics
                  • 3. Knowledge base usage
                    Topic 4: Describe Dynamics 365 Sales capabilities- Sales lifecycle and core features
                    • 1. Leads and opportunities management
                      • 2. Sales reporting and dashboards
                        • 3. Accounts and contacts management

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