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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
B) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
C) Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
D) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.

2. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the users of the roles who have the "delete activities" access.
B) Remove the "delete activities" privilege from all the roles for users who have this access.
C) Remove the "delete activities" role from all the users who have this role.
D) Remove the "delete activities" button from all pages used by the users who have this access.

3. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It enablesanonymous users to search the DCS knowledge base.
B) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C) It does not require matching passwords between Engagement Cloud and DCS.
D) It is configured exclusively via the Engagement Cloud Security Console.

4. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 1,2,3,4
B) 1,3,2,4
C) 2,4,3,1
D) 3,2,4,1

5. Which three statements are true?

A) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
B) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
C) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
D) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

Solutions: