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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in web.config file under set de_de
B) the ACCCM Setup under SystemLanguage
C) in the database tableSystem_Parameters underLanguage
D) in the ACCCM CFGtab,under Language Tab, select de_de

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) Microsoft MVC
B) Microsoft Silverlight3.0
C) SQLServer2008 R2Express
D) .NETFramework4.0

3. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) ACCCM Supervisor, Administrator and users
B) Active Directory Logins
C) Dial Plan Range
D) ACCCM Location(s), CM and the Organization Chart

4. What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?

A) license.lic
B) acccm_6.2.lic
C) license.xml
D) 6.2_lic.xml

5. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Four
B) One
C) Three
D) Two

Solutions: