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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Copy missing records from the prior day's calling list to the newly downloaded calling list.
B) Retain recall configuration data set on account on consecutive day's download.
C) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
D) Mark duplicate records as unable to be called.
E) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.

2. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) The Hierarchy Manager tool is accessed through Editor.
B) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
C) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
D) Agent Blending Administrator is accessible through Analyst.

3. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) locale.cfg
B) dgswitch.cfg
C) master.cfg
D) dgcreate.cfg
E) opmon.cfg

4. A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A) Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
B) Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
C) Restore the database backup from yesterday.
D) Identify which jobs ran yesterday and locate the tran.stat file associated with each.
E) Check to see if a data store file was created with yesterday's date.

5. Which command would you use to test event services?

A) enclient
B) check_pds
C) dataclient
D) check_mts

Solutions: