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Cisco 642-104 exam : Unified Communication for System Engineers Exam

642-104 Exam Simulator
  • Exam Code: 642-104
  • Exam Name: Unified Communication for System Engineers Exam
  • Updated: Jul 20, 2026
  • Q & A: 70 Questions and Answers
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Cisco 642-104 Exam Syllabus Topics:

SectionObjectives
Operations and Troubleshooting- Support and Maintenance
  • 1. Monitoring and management tools
  • 2. Basic troubleshooting methodology
  • 3. Common deployment issues
Unified Communications Fundamentals- Unified Communications Overview
  • 1. Cisco Unified Communications architecture
  • 2. Business benefits of Unified Communications
  • 3. Core solution components
Deployment and Integration- Implementation Concepts
  • 1. Integration with existing enterprise infrastructure
  • 2. Endpoint deployment
  • 3. Gateway integration
Solution Design- Architecture and Planning
  • 1. Network readiness assessment
  • 2. Quality of Service (QoS) principles
  • 3. Scalability and redundancy considerations
Cisco Unified Communications Products- Infrastructure Components
  • 1. Voice gateways and IP phones
  • 2. Cisco Unified Communications Manager
  • 3. Cisco Unity and messaging solutions

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