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| Section | Objectives |
|---|---|
| Topic 1: Exam Domains | - Cisco Unified Contact Center Express architecture and components - Installation and configuration of UCCX - Reporting and monitoring - Contact routing and application deployment - Administration and user management - Troubleshooting basics |
Unified Communications Express AM
Wide Area Application Services for Account Managers
Lifecycle Services Advanced Security
LCSAUC Cisco Lifecycle Services Advanced IP Communications
Cisco Securing Cisco Network Devices Exam
Unified Contact Center Enterprise Implementation(UCCEI)
Cisco Lifecycle Services Express
Unified Communications Contact Center Express Implementation(UCCX)
Implementing Cisco IOS Unified Communications Advanced
Selling Cisco Unified MeetingPlace Solutions (SMPS)
Cisco Data Center Networking Infrastructure Solutions Support
Unified Contact Center Enterprise Support Exam
Unified Contact Center Enterprise Design (UCCED)
Unified Communications Contact Center Express.(UCCX)
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