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Cisco Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Sample Questions:

1. Which two of the following are Cisco Unity Connection components that, when changed, will not affect the settings of existing users? (Choose two.)

A) Call Handlers
B) Enterprise Parameters
C) Users Templates
D) Contact Templates
E) Service Parameters

2. When using integrated messaging with Cisco Unity Express, which capability is available to the end user?

A) The ability to create, send, or reply to voice-mail messages from the email client.
B) The ability to delete voice-mail messages or to mark them as read or unread, as they would for email messages
C) The ability to only mark voice-mail messages as read or unread, as they would for email messages.
D) The ability to create, send, delete, or reply to voice-mail messages from the email client.

3. An external caller calls into the corporate directory handler extension and selects the option to dial by name. The caller enters the digits "633" for user Mike Lee. The user is located in the directory and Cisco Unity Connection attempts the transfer, but the call fails. What is the most likely cause of this issue?

A) The Call Transfer service parameter is not enabled.
B) Incorrect or missing search space in the directory call handler
C) User Mike Lee is not listed in the directory.
D) Voice ports are out of service
E) User Mike Lee does not exist.

4. You are the VoIP administrator for your company. You have assigned a soft phone to a sales officer. The user is currently at the airport and uses Cisco Unified Personal Communicator over a VPN connection. The user reports that calls could not be made or received. What should you verify before fixing the problem?

A) if the end user is associated with the Client Service Framework device in the Cisco Unified Communications Manager end-user configuration
B) if global call routing is enabled
C) user authentication
D) if directory number is configured to the correct partition and calling search space
E) class of service settings
F) firewall settings in your company network

5. A user reports that when they are using Cisco Unified Personal Communicator, their status does not change when they are on the phone. What is the typical cause of this issue?

A) The username or password is invalid.
B) Cisco Unified Presence is not enabled for the user.
C) Cisco Unified Presence is not enabled for the line.
D) The user is not associated with the line.
E) The Cisco Unified Presence account is locked out.

Solutions: