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Nortel 920-167 exam : NCSS-Contact Center RIS.6.0 Application Developer

920-167 Exam Simulator
  • Exam Code: 920-167
  • Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
  • Updated: Sep 09, 2026
  • Q & A: 60 Questions and Answers
  • Nortel 920-167 Q&A - in .pdf

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Nortel 920-167 exam simulator

Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Communication Control and APIs- Programming interfaces
  • 1. Call event handling
  • 2. Session and connection management
  • 3. Communication Control Toolkit APIs
Data Integration- External system connectivity
  • 1. Data exchange mechanisms
  • 2. Database integration
  • 3. CRM and business application integration
Call Processing Applications- Call flow development
  • 1. Inbound and outbound call processing
  • 2. Screen pop and desktop integration
  • 3. Call routing logic implementation
Contact Center RIS.6.0 Architecture- System architecture and components
  • 1. Contact Center RIS.6.0 platform overview
  • 2. Application integration architecture
  • 3. Server and client components
Security and Administration- Application security
  • 1. User permissions and access control
  • 2. Operational administration considerations
  • 3. Authentication and authorization
Application Development Fundamentals- Development framework
  • 1. Development best practices
  • 2. Application lifecycle
  • 3. Development environment configuration
Deployment and Maintenance- Application deployment
  • 1. Version management
  • 2. Troubleshooting and maintenance
  • 3. Installation and configuration
Testing and Debugging- Application validation
  • 1. Debugging development issues
  • 2. Functional testing
  • 3. Performance verification

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