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Apple Macintosh Service Sample Questions:

1. How did you prepare for this exam? (Choose all that apply.)

A) non-Apple courses or books
B) self-taught
C) Apple Mac OS X Help Desk Essentials leader-led course
D) on-the-job training / apprenticeship
E) none of the above
F) self-study AppleCare Technician Training purchased from Apple
G) Apple leader-led technician training course

2. Where is the best place for a customer to look for information about locating her Mac's serial number?

A) Service News
B) Discussions
C) Downloads
D) User's manual

3. Which THREE of the following symptoms would be most likely resolved by performing a
SMC reset as a first step? SELECT THREE

A) Network / Internet connectivity issues
B) Cursor is unresponsive in Finder
C) USB and/or FireWire port(s) do not function
D) Computer does not sleep / wake from sleep
E) Computer does not turn on

4. Which one of the following is NOT a risk when working around CRTs?

A) Overheating
B) Electric shock
C) Implosion
D) Toxic materials

5. You are troubleshooting an iMac (Mid 2007) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A) Faulty video card
B) Faulty LCD panel
C) Faulty power supply
D) Faulty logic board

Solutions: