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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
| Hardware and Peripheral Troubleshooting | - Power, startup, and performance issues
- External devices and peripherals
- Mac hardware diagnostics
|
| Network and Sharing | - File sharing and permissions
- Network configuration and troubleshooting
- iCloud and network services
|
| Application and System Troubleshooting | - Preference files and user environment troubleshooting
- Application launch and compatibility issues
- Console, logs, and diagnostic tools
|
| File System and Storage Management | - Time Machine backup and restore
- FileVault 2 encryption
- Disk Utility and disk troubleshooting
|
| Security and Privacy | - Firmware passwords and security settings
- User privacy and account management
- Gatekeeper and malware protection
|
| OS X Installation and Configuration | - Configuring system settings and user accounts
- OS X Recovery and startup options
- Installing OS X Mountain Lion
|
Apple OS X v10.8 Troubleshooting Sample Questions:
1. Which statement about FileVault 2 is TRUE?
A) Once a user enables FileVault 2, it cannot be disabled.
B) When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
C) There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
D) FileVault 2 can only be enabled on non-administrator user accounts.
2. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?
A) Cannot open one Numbers document. Other Numbers documents open without issue.
B) Computer fails to power on.
C) Cannot install any application into /Applications.
D) Cannot complete an OS X Mountain Lion install.
3. 
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.
A) Inactive (off)
B) Inactive (hardware is missing)
C) Active but not connected
D) Active and connected
4. Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?
A) /Users/Burl/Desktop/DeaderEnd.app
B) /Users/Shared/DeaderEnd.app
C) /System/Library/Applications/DeaderEnd.app
D) /Applications/DeaderEnd.app
5. Which of the following are supported connection methods when transferring data from a PC to a Mac using Migration Assistant? SELECT TWO:
A) Target Disk Mode
B) Fibre Channel
C) Wi-Fi networking
D) Online Backup Services
E) Ethernet networking
Solutions:
Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C,E |