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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Design integration procedure that makes both request and returns the result to order Management.
B) Use Data raptor technology to make the request and return the response to order management
C) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
D) Design for one callout each request and cache the identifier in memory

2. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Cart Based API using Omni Out
B) Custom API via lightening Out
C) Digital commerce SDK
D) Digital Commerce API

3. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
B) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
C) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
D) Manage product catalog in communication cloud and periodically synchronize the web channels automatically

4. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A) Attribute Rules
B) Advance Rules
C) Compatibility Rules
D) Context Rules

5. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Service Continuity
B) History of subscription updates and traceability
C) Migrating in/out from bundle offer
D) Supported by digital commerce API
E) Customer can choose their plan from all pricing books.

Solutions: