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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

A) Push the data into Salesforce and implement an archival strategy.
B) Re-architect the implementation using Salesforce Connect and external objects.
C) Write custom Apex code to retrieve the data in real time from external systems.
D) Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

2. AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams?
Choose 2 answers

A) Use a version control system and CLI-based deployment tools to merge the workstream builds.
B) Use package-based deployments and scratch orgs to merge the workstream builds.
C) Use scratch orgs and continuous deployment tools to merge the workstream builds.
D) Use multiple development sandboxes and merge the workstream builds using change sets.

3. Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A) Select an AppExchange app that sends a survey to each customer after a work order is completed.
B) Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
C) Use the existing survey tool by integrating the responses to Case number and User record.
D) Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.

4. Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A) Sales Cloud, B2B Commerce, and Partner Relationship Management
B) Sales Cloud, Service Cloud, and Partner Relationship Management
C) Sales Cloud, B2B Commerce, and Customer Community
D) Sales Cloud, Partner Relationship Management, and Einstein

5. AC Computers is launching a new subscription bundle service and plans to primarily sell through direct sales and a website storefront for existing customers. Direct Sales needs the ability to configure complex deals and manage subscription. Existing customersneed the ability to initialize a request for additional products and services from the storefront and seamlessly send the request directly to Sales to finalize the quote.
Which three recommendations should a Solution Architect make to meet these business requirements?
Choose 3 answers

A) Salesforce Order Management
B) Salesforce Billing
C) B2B Commerce
D) CPQ B2B Commerce Connector
E) Salesforce CPQ

Solutions: