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BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following is not available under Manage Devices on the BlackBerry Protect portal?

A) Backup Device
B) View Location
C) Play Sound
D) Wipe Device

2. Where can 'new email' notifications be configured?

A) BlackBerry Hub -> Advanced -> Notifications -> Messages
B) Options -> Notification -> Messages
C) Settings -> Notification -> Messages
D) BlackBerry Hub -> Notifications -> Messages

3. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A) The time of occurrence and the device logs
B) The location of the device
C) BlackBerry Device Service (BDS) server name
D) Playbook

4. A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?

A) ActiveSync is currently off-line.
B) The user* s password has been mistyped.
C) The user is not provisioned for data services.
D) ActiveSync is not configured with Autodiscover.

5. How is the Settings menu accessed within BlackBerry World?

A) Swipe up from the bottom bezel
B) Swipe down from the top bezel
C) Swipe right from the left bezel
D) Swipe left from the right bezel

Solutions: