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Topics of Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam

Topics of CIS-FSM exam dumps are as follows:

Field Service Management Fundamentals

• Data Collection Process, Widgets, and Dashboards
• Map Pages
• Work Order Management
• Appointment Booking
• Scheduling and Dispatch
• Reporting & Performance Analytics for Field Service
• Field Agent Activities (Mobile & Desktop)
• Planned Maintenance for Field Service

Implementation Planning

• Field Service Industry Good Practices
• Field Service Management Implementation Good Practices
• Field Service Management Solution

Implementing Field Services Processes

• Configuring Work Order Creation
• Configuring Time Recording
• Optimizing Scheduling, Dispatch, and Inventory Operations
• Foundation Data
• Configuring Field Service Mobile
• Configuring Field Service Business Process, Assignment, and Add-ons

Field Service Management Engagement Readiness

• Operationalizing IT (i.e. MID Server and Field Service Management Dashboards, Benefits)
• Field Service Management Solution (i.e. Business Value, Definition, Positioning)
• Planning (i.e. MID Server Requirements and Specifications)

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf

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ServiceNow CIS-FSM Exam Syllabus Topics: