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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Aesthetic and minimalist design
B) User control and freedom
C) Help and documentation
D) Visibility of system status

2. What's the difference between an informal usability review and an expert usability review?

A) No formal usability qualifications are required for an informal usability review
B) An expert usability review is a formal review, not an informal review
C) An informal review only requires one reviewer
D) Contrary to an expert review, an informal usability review is based on opinion

3. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?

A) Include contact details of the test participants so that the development team can contact them in case they have questions
B) Include positive findings in the report, not only usability problems
C) Add the low-priority findings you didn't include in the first report
D) Make the report more detailed and longer

4. What is good accessibility?

A) Good usability of a software product on all devices (smart phone, computer, etc.)
B) Good usability regardless of disturbances like bright sunlight, noise or wind
C) Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility
D) Good usability of a software product by people with limited knowledge of the software

Solutions: