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Huawei H21-287_V1.0 exam : HCSP-Presales-Service(AICC) V1.0

H21-287_V1.0 Exam Simulator
  • Exam Code: H21-287_V1.0
  • Exam Name: HCSP-Presales-Service(AICC) V1.0
  • Updated: Oct 12, 2026
  • Q & A: 132 Questions and Answers
  • Huawei H21-287_V1.0 Q&A - in .pdf

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Huawei H21-287_V1.0 Exam Syllabus Topics:

SectionWeightObjectives
AICC Solution Overview20%- Basic concepts and positioning of AICC
- Typical application scenarios and value
- Architecture and components of AICC solution
AICC Solution Design25%- Requirement analysis and solution planning
- Capacity planning and network design
- High availability and disaster recovery design
- Security and compliance considerations
Presales Capability and Case Analysis25%- Solution proposal and quotation preparation
- Common questions and solutions
- Typical project cases and best practices
- Competitive analysis and differentiation
AICC Product Knowledge30%- UAP (Unified Agent Platform) features and specifications
- CTI, IVR, recording and other core modules
- ICD (Intelligent Call Distributor) principles and functions
- Integration with third-party systems (CRM, billing, etc.)

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question #1

Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

  • A. The CMS reporting system.
  • B. The IVR application logic itself, using a counter variable.
  • C. The agent supervisor through the UAP.
  • D. The network firewall.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?

  • A. Daily network bandwidth consumption.
  • B. Daily storage consumption for call recordings in bytes.
  • C. The number of concurrent agents supported.
  • D. The CPU utilization of the media servers.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

What is the purpose of "Dynamic Number Insertion" in an outbound campaign?

  • A. To randomly select phone numbers from a list.
  • B. To mask the agent's voice.
  • C. To display a specific callback number on the recipient's caller ID that is different from the dialing number.
  • D. To increase the dialing speed.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

  • A. The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
  • B. The IVR must be configured to accept voice messages.
  • C. The customer must use a specific brand of phone.
  • D. All agents must have personal WhatsApp accounts.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

  • A. CPU Clock Speed
  • B. RAM Allocation
  • C. Network Bandwidth
  • D. Disk I/O (Input/Output Operations)
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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