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Microsoft MS-220 exam : Troubleshooting Microsoft Exchange Online

MS-220 Exam Simulator
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Sep 10, 2026
  • Q & A: 107 Questions and Answers
  • Microsoft MS-220 Q&A - in .pdf

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. Mailbox holds and recoverable items
  • 2. Search and purge email messages
  • 3. eDiscovery permissions and actions
  • 4. Retention policies
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. S/MIME troubleshooting
  • 2. Encryption and decryption issues
  • 3. External recipient access issues
  • 4. Protected message handling
  • 5. Encryption-related mail flow rules
- Troubleshoot Retention Issues
  • 1. Retention age calculation
  • 2. Retention tags and actions
  • 3. MRM diagnostics and message properties
  • 4. Retention policy application issues
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid mail flow issues
  • 2. Remote recipient synchronization issues
  • 3. Hybrid Configuration Wizard issues
  • 4. Free/busy sharing issues
- Troubleshoot Migration Issues
  • 1. Slow migrations
  • 2. Failed migrations
  • 3. Data Consistency Score issues
  • 4. Move request analysis
  • 5. Public folder migration issues
  • 6. Migration endpoint creation issues
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Public Folder Issues
  • 1. Mail-enabled public folders
  • 2. Hybrid public folder access
  • 3. Public folder access
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Other Mail Flow Issues
  • 1. Analyze attachment blocking rules
  • 2. Identify triggered transport rules
  • 3. Troubleshoot inbox rules
  • 4. Interpret NDR data
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message trace results
  • 2. Analyze mail flow rules and routing policies
  • 3. Troubleshoot send and receive issues
  • 4. Troubleshoot delivery delays
  • 5. Review and interpret message headers
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot DNS-related issues
  • 3. Troubleshoot SMTP certificate issues
  • 4. Troubleshoot hybrid mail flow
  • 5. Troubleshoot SMTP relay issues
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot anti-spam policies
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Troubleshoot quarantined messages
  • 4. Analyze spam classifications
Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Mobile Device Issues
  • 1. Mobile synchronization logs
  • 2. Device access rules
  • 3. ABQ list analysis
  • 4. ActiveSync connectivity
- Troubleshoot Connectivity and Authentication
  • 1. Outlook connectivity problems
  • 2. Autodiscover issues
  • 3. Modern authentication issues
  • 4. Client access rules
- Troubleshoot Calendaring Issues
  • 1. Delegation issues
  • 2. Mailbox and calendar diagnostics
  • 3. Calendar permissions

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