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Pegasystems PEGACPCSD23V1 exam : Certified Pega Customer Service Developer 23

PEGACPCSD23V1 Exam Simulator
  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • Updated: Jul 20, 2026
  • Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionObjectives
Security and Application Governance- Security Model
  • 1. Authentication and authorization basics
    • 2. Access roles and privileges
      Application Development in Pega Platform- UI and User Experience
      • 1. Dynamic layouts and responsiveness
        • 2. Section rules and UI design
          - Data and Integration
          • 1. REST and external system integration
            • 2. Data pages and data modeling
              Pega Customer Service Application Design- Omni-channel Service Experience
              • 1. Interaction channels configuration
                • 2. Customer engagement flows
                  - Customer Service Case Management
                  • 1. Case lifecycle and stages
                    • 2. Case types and data model usage
                      Business Logic and Automation- Case Automation
                      • 1. Automation of workflows
                        • 2. Service level agreements (SLAs)
                          - Decisioning and Routing
                          • 1. Routing and assignment rules
                            • 2. Business rules configuration

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