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| Section | Objectives |
|---|---|
| Topic 1: People Management | - Staff Development
|
| Topic 2: Technology and Knowledge Management | - Support Tools
|
| Topic 3: Customer Relationship Management | - Customer Service Excellence
|
| Topic 4: Quality and Performance Management | - Metrics and Reporting
|
| Topic 5: Service Delivery and Operations | - Operational Management
|
| Topic 6: Help Desk Strategy and Leadership | - Help Desk Mission and Vision
|
HDI qualified help desk senior analyst(hdsa)
Help Desk Manager
HDI qualified customer supprot specialist(css)
HDI Qualified Customer Support Specialist
SDI-Service Desk Foundation Qualification
HDI qualified help desk analyst(hda)
Help Desk Analyst (HDA)
HDI Qualified Help Desk Senior Analyst
HDI Service Desk Manager (SDM)
HDI qulilfied help desk manager(hdm)
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