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Study guide for the ICDL ISEB-ITILV3 Certification Exam
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ISEB-ITILV3 is an examination of the ICDL which is also named the ITIL Foundation Certificate in IT Service Management. This certification is an internationally recognized and accredited certificate which has been designed to test IT dominance knowledge.
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The objectives of the ISEB-ITILV3 Exam are to give the right authorizations and certifications to the candidates who have passed this examination. The main objective of the ISEB-ITILV3 is to provide a significant level of skill and competency in IT dominance. This certification is easy to get because of the simplified testing system. Elements of the ISEB-ITILV3 certification are in line with the ITIL best practices in IT dominance, and it is straightforward to take. ISEB-ITILV3 exam dumps can also give you the assurance that you will be able to pass the test without much difficulty.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Lifecycle | 20% | - Service Design - Service Operation - Service Strategy - Service Transition - Continual Service Improvement |
| Topic 2: Technology and Architecture | 5% | - Architecture considerations - Supporting technologies |
| Topic 3: Key Principles and Models | 15% | - Service portfolio - Governance and risk management - Deming Cycle and CSI model |
| Topic 4: Competence and Training | 5% | - Training and certification path - Skills and competencies |
| Topic 5: Selected Functions and Roles | 10% | - Technical Management - Service Desk - Application Management - Key roles: Process Owner, Service Owner |
| Topic 6: Generic Concepts and Definitions | 10% | - Key terms and terminology - Service assets and configurations |
| Topic 7: Service Management as a Practice | 15% | - Business value of IT service management - Concepts of service and service management - Stakeholders and service provider models |
| Topic 8: Selected Processes | 20% | - Service Level Management - Change Management - Incident Management - Availability Management - Problem Management |
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