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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?

A) Create with the external system to create Transaction Journals.
B) Create an schedule process to call the external system.
C) Create customer web service with Order Object
D) Download an app from the AppExchange to connect Salesforce and the external system.

2. In which two scenarios should an Administrator use member engagement attributes?

A) Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
B) Member attends three trainings between March 1st and April 30th to get 200 bonus points.
C) Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
D) Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.

3. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A) Salesforce Marketing Cloud
B) Salesforce Sales Cloud
C) Salesforce Slack
D) Salesforce Order Management System

4. A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.
What does the Program Administrator need to do for a new member to earn this promotion?

A) Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions
B) Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action
C) Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action
D) Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action

5. Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A) Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
B) Create and implement a feature-rich Loyalty Member Mobile App
C) Install the Salesforce Loyalty Member Mobile App
D) Enable Experience Cloud and customize the Loyalty Member Portal

Solutions: