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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A) Language adaption
B) Mush-ups
C) Code list restrictions
D) Page layouts

2. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?

A) Only restricted write access
B) Only unrestricted write access
C) Restricted read and write access
D) Unrestricted read and write access

3. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-consumer
B) Business-to-business
C) Consumer-to-consumer
D) Business-to-customer
E) Employee support

4. Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.

A) Download
B) Delete
C) Upload
D) Copy

5. When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) You want another user to review a business object before it is processed further
B) You want to define multiple review processes for the same business object
C) You want to define multiple review steps for the same business object
D) You want an administrator to activate a custom business object

Solutions: