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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f2, f5, f3, f1, f4
B) f2, f5, f1, f3, f4
C) f1, f2, f5, f3, f4
D) f1, f2, f4, f3, f5
E) f5, f2, f3, f4, f1

2. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Monday 10 AM
B) Tuesday 11 AM
C) Saturday 6 PM
D) Saturday 4 PM

3. Which three statements are true about navigation sets?

A) The same navigation set can be set for different interfaces.
B) Using navigation sets, you can configure whether to show the Home navigation pane or not.
C) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
D) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
E) Using navigation sets, you can define what new objects can be created by using the File menu.
F) Using navigation sets, you can configure which quick search reports can be seen.

4. Which two statements are true about generic objects?

A) They are used when working with custom objects only.
B) They automatically consider a package to consist of custom objects.
C) They belong to a stand-alone class that is not derived from an RN object.
D) They require the type of data to be set dynamically.
E) They can be used with standard objects.

5. Which two types of joins are available in analytics?

A) Intersection
B) Internal
C) Inner
D) Outer LTD) External
E) Peripheral

Solutions: