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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in six months
C) Once in four months
D) Every month

2. You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

A) Agent scripts
B) Business rules
C) Intent guide
D) Custom process model
E) Guided assistance

3. What must you set to enable the email channel?

A) EGW_UPDATE_BY_CREATE
B) EGW_SAVE_EMAIL_HEADERS
C) EGW_ENABLED
D) EGW_SECURE_UPDATE_ENABLED
E) EGW_AUTO_CONT_CREATE

4. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to use the export and import option.
B) The change is reflected across all interfaces by default.
C) You need to copy and paste the source code across the multiple interfaces.
D) You need to re-create the message template across the multiple interfaces.

5. Which statement is true about the JavaScript API?

A) It comes with in-built exception handling.
B) It cannot be used in Custom Object workspaces.
C) It is available when you use the Connect Common Object Model CCOM for API operations.
D) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

Solutions: