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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) PRI
B) CTI
C) EC500
D) SIP

2. A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

A) Tl/El
B) CTI
C) Analog
D) SIP
E) AACC

3. An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Control Manager
B) Avaya Aura® Elite Multichannel
C) Avaya Proactive Contact
D) Avaya Aura® Call Center Elite

4. Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)

A) Voice Bundle
B) Advanced Bundle
C) Reporting Bundle
D) Basic Bundle

5. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A) Presence Snap-in D)
B) Context Store Snap-In
C) Enhanced Call Control Snap-in
D) Engagement Designer Snap-In

Solutions: