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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 5 = DSPs
B) Number of agents X 3 = DSPs
C) Number of agents X 4 = DSPs
D) Number of agents X 2 = DSPs

2. Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A) Multiprotocol Ethernet (ME)
B) Multiprotocol Transmitter Module (MTM)
C) Multiprotocol Label Switching (MPLS) SD-WAN
D) Multiprotocol TX Module (MTM)

3. A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

A) Expert Agent Selection
B) Quality Monitoring
C) Enterprise Analytics
D) Workforce Management
E) Customer Feedback

4. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Graphical Designer
B) Call Vectoring
C) Avaya IX™ Orchestration
D) Visual Designer

5. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A) Avaya Aura® Session Manager
B) Avaya Aura® Session Border Controller
C) Avaya Aura® Media Server
D) Avaya Aura® Application Enablement Services

Solutions: