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HP HP2-N35 exam : Selling HP IT Service Management Solutions

HP2-N35 Exam Simulator
  • Exam Code: HP2-N35
  • Exam Name: Selling HP IT Service Management Solutions
  • Updated: Aug 15, 2026
  • Q & A: 45 Questions and Answers
  • HP HP2-N35 Q&A - in .pdf

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HP HP2-N35 Exam Syllabus Topics:

SectionObjectives
HP IT Service Management Portfolio Overview- HP Service Management strategy and value proposition
  • 1. Customer pain points and solution mapping
    • 2. IT service management business drivers
      - HP Service Management solutions positioning
      • 1. Service desk and workflow automation capabilities
        • 2. HP Service Manager overview
          Implementation and adoption considerations- Deployment models
          • 1. On-premises and enterprise deployments
            - Operational adoption
            • 1. User adoption and process standardization
              ITIL-aligned Service Management concepts- ITIL processes overview
              • 1. Incident and problem management concepts
                • 2. Change and configuration management basics
                  - Integration of ITIL with HP solutions
                  • 1. Alignment of HP Service Manager with ITIL processes
                    Selling IT Service Management Solutions- Customer engagement scenarios
                    • 1. Discovery of customer ITSM requirements
                      • 2. Mapping solutions to enterprise needs
                        - Sales positioning and value communication
                        • 1. Competitive differentiation concepts
                          • 2. ROI and business value articulation

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