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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which statement about emergency changes is CORRECT?

A. Emergency changes are low risk and well understood
B. Emergency changes are not usually recorded in the change schedule
C. Authorization of emergency changes may be deferred until after implementation
D. It is necessary to complete all documentation before an emergency change is implemented

Question 2

Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

A. Evaluate measurements and metrics
B. Execute improvement actions
C. Define measurable targets
D. Perform baseline assessments

Question 3

What is the CORRECT order for the three phases of problem management?

A. Problem identification, problem control, error control
B. Error control, problem control, problem identification
C. Problem control, error control, problem identification
D. Problem identification, error control, problem control

Question 4

What is a change schedule PRIMARILY used for?

A. To help assign a change authority
B. To help authorize standard changes
C. To help manage normal changes
D. To help plan emergency changes

Question 5

Which describes a CORRECT approach to change authorization?

A. Changes included in the change schedule are pre-authorized and do not need additional authorization
B. Emergency changes should be authorized by as many people as possible to reduce risk
C. Normal changes should be assessed and authorized before they are deployed
D. Normal changes are typically implemented as service requests and authorized by the service desk

Solutions: