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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

A. 3 and 4
B. 2 and 3
C. 1 and 4
D. 1 and 2

Question 2

Which statement about a 'continual improvement register (CIR)' is TRUE?

A. Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
B. Used to track and manage improvement ideas from identification through to final action
C. Used to select the right method, model or technique for identifying improvements
D. Used to help plan changes, assist in communication, avoid conflicts, and assign resources

Question 3

What type of change is MOST likely to be managed by the 'service request management' practice?

A. An emergency change
B. A standard change
C. A normal change
D. An application change

Question 4

Which two practices interact the MOST with the service desk practice?

A. Service request management and deployment management
B. Change enablement and incident management
C. Deployment management and change enablement
D. Incident management and service request management

Question 5

What is the customer of a service responsible for?

A. Defining the requirements for the service
B. Authorizing the budget for the service
C. Using the service
D. Provisioning the service

Solutions: