[Dec-2021] Updated SAP C_C4H520_02 Dumps – PDF & Online Engine
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SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
NEW QUESTION 11
Which of the following statements are correct? Note: There are 2 correct answers to this question.
- A. Account specific configuration is applied to all databases
- B. Company specific configuration is applied to one database
- C. Company specific configuration is applied to all databases
- D. Account specific configuration is applied to one database
Answer: A,B
NEW QUESTION 12
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Release
- B. Delete
- C. Review
- D. Close
- E. Approve
Answer: B,C,E
NEW QUESTION 13
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.
- A. Use a Business Rule
- B. Use a Filter
- C. Use a workflow
- D. Use a checklist
Answer: B
NEW QUESTION 14
The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.
- A. The Dispatcher must release the assignment
- B. The technician must release the assignment
- C. The Dispatcher must approve the assignment
- D. The technician must approve the assignment
Answer: A
NEW QUESTION 15
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Item
- B. Service Contract
- C. Activity
- D. Equipment
Answer: C
NEW QUESTION 16
What advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.
- A. Object Type
- B. DTO (Data Transfer Object)
- C. Query
- D. Sample Chart
Answer: B,C
NEW QUESTION 17
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Pie
- B. Area
- C. Line
- D. Column
- E. Scatter
Answer: A,C,D
NEW QUESTION 18
Which activities can be Synchronized andviewed on mobile App? Choose the correct answer.
- A. Activity, Project,Opportunities
- B. Activities, business Partner, Skills
- C. Activity Service Call, Quotations
- D. Projects, skills, Service Call
Answer: D
NEW QUESTION 19
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have Auto-release of assignments
- B. You must have a portal user account
- C. You must have Equipment records against your account
- D. You must have moment-sets defined equipment
- E. You must have business rules configured
Answer: B,C,D
NEW QUESTION 20
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Activity
- B. Service Contract
- C. Time Slots
- D. Service Call
Answer: C
NEW QUESTION 21
What are the some main security characteristics of the SAP Field Service management Mobile App.?
Note: There are 2 correct answers to this question.
- A. Full Backup protection of Customer data
- B. SSL-Secured communication
- C. Oauth Token for Login free access
- D. Advanced perimeter security
Answer: B,C
NEW QUESTION 22
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.
- A. Released
- B. Finished
- C. Cancelled
- D. Technically complete
- E. Ready to Plan
Answer: C,D,E
NEW QUESTION 23
How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.
- A. Manually in Web Application within Planning and dispatching
- B. Automatically via the cloud connector from an SAP CRM on-premise system
- C. Manually in the Web Application with in the master data
- D. Automatically when submitting a new service call from the Self-Service Portal
- E. Automatically Via the cloud connector from an SAP ERP On-premise system
Answer: A,D,E
NEW QUESTION 24
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Partners
- B. Subsidiaries
- C. Dispatchers
- D. Managers
- E. Freelancers
Answer: A,B,E
NEW QUESTION 25
What is the main use case of smatforms? Choose the correct answer.
- A. Provide Smart Progress Feedback to the Dispatcher
- B. Generate a list of service team availability
- C. Capture customer feedback
- D. Provide a Script for service execution
Answer: D
NEW QUESTION 26
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By navigating to the address on the Service assignments.
- B. By Setting the relevant workflow step
- C. By opening the Service assignments.
- D. By adding a checklist
Answer: B
NEW QUESTION 27
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.
- A. Availability Status
- B. Missing Skills
- C. Worktime pattern
- D. Booked assignments
Answer: A,B
NEW QUESTION 28
What needs to done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create Moment
- B. Create Item and assign it
- C. Setup Business rule
- D. Create Moment set
- E. Create and assign QR code
Answer: A,D,E
NEW QUESTION 29
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