Easy To Download Oracle 1Z0-1038-20 Exam Dumps Updated 73 Questions
New Updated 1Z0-1038-20 Exam Questions 2021
NEW QUESTION 43
Which option should you use to create or configure queues?
- A. Configuration > Application Appearance >Customizable Menus > System Menus
- B. Configuration > Application Appearance > Customizable Menus > Custom Menus
- C. Configuration > Site Configuration > Configuration Settings
- D. Configuration > Site Configuration > Message Bases
Answer: A
NEW QUESTION 44
In which two scenarios would you use multiple interfaces?
- A. When you need multiple channels enabled such as email, chat, and web self-service
- B. When multiple languages need to be supported
- C. When your business operates in different lines of business
- D. When new business processes need to be supported other than the standard contact center
- E. When your portal needs the support of different channels for login
Answer: B,C
NEW QUESTION 45
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f5, f2, f3, f4, f1
- B. f1, f2, f4, f3, f5
- C. f2, f5, f3, f1, f4
- D. f1, f2, f5, f3, f4
- E. f2, f5, f1, f3, f4
Answer: C
NEW QUESTION 46
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
- A. Remove Primary keys from all tables used in the report
- B. Add default values to runtime filters if used in the report
- C. Set the option to allow switching of data
- D. Do not set the deferred execution option
- E. Use runtime filters in preference to fixed filters
- F. Use a drilldown level to filter the top level
Answer: A,B
NEW QUESTION 47
Which five actions should you perform to configure advanced routing?
- A. Define products and categories.
- B. Create an advanced routing incident queue.
- C. Assign advanced routing permissions to a profile.
- D. Configure collaboration with external users who are not agent desktop users.
- E. Add Access Control to a navigation set.
- F. Create and activate a rule to route incidents to the advanced routing incident queue.
- G. Add product and category fields to the Live Help page of the Customer Portal.
- H. Assign guided assistance permission to a profile.
Answer: A,C,D,E,F
NEW QUESTION 48
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. You can change the default value to 60 minutes by using File > Options > Session Expiration.
- B. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- C. Because the system default is 15 minutes, it cannot be changed.
- D. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
Answer: B
NEW QUESTION 49
You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?
- A. Workspace
- B. Workspace Ribbon
- C. Content Pane
- D. Global Ribbon
- E. Report Command
Answer: A
NEW QUESTION 50
Which statement is true about the JavaScript API?
- A. It comes with in-built exception handling.
- B. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- C. It is available when you use the Connect Common Object Model CCOM for API operations.
- D. It cannot be used in Custom Object workspaces.
Answer: B
NEW QUESTION 51
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Business rules
- B. Engagement engine
- C. Syndicated chat
- D. Advanced routing
Answer: D
NEW QUESTION 52
Which two statements are true about generic objects?
- A. They automatically consider a package to consist of custom objects.
- B. They require the type of data to be set dynamically.
- C. They are used when working with custom objects only.
- D. They can be used with standard objects.
- E. They belong to a stand-alone class that is not derived from an RN object.
Answer: A,D
NEW QUESTION 53
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It can be triggered by an event that occurs even on a custom object.
- B. It is a PHP script that executes only synchronously.
- C. It is triggered by an event that occurs on standard objects only.
- D. It is triggered by an event that occurs on the standard objects that are used by queues.
- E. It is also known as the Object Event Handler.
- F. It is always triggered from business rules.
- G. It can be triggered by an event that occurs on community objects.
Answer: A,E,G
NEW QUESTION 54
Which two are non-CRUD operations?
- A. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options); - B. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
- C. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- D. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
- E. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
- F. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
Answer: C,D
NEW QUESTION 55
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. You need to re-create the message template across the multiple interfaces.
- B. You need to copy and paste the source code across the multiple interfaces.
- C. The change is reflected across all interfaces by default.
- D. You need to use the export and import option.
Answer: B
NEW QUESTION 56
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Enter zero as the initial value for both fields.
- B. Enter the value "Unlimited" in the chat and email fields.
- C. Leave both the chat and email fields limit as blank.
- D. Use the default values.
Answer: A
NEW QUESTION 57
Which two statements are true about a disposition?
- A. It can be made visible on the Customer Portal.
- B. It can be linked to products.
- C. It can be linked to categories.
- D. It helps to identify the root cause of an incident.
- E. It can be set to a maximum depth of three in hierarchy levels.
Answer: B,D
NEW QUESTION 58
What are the three different types of pull policy for queues?
- A. Advanced
- B. Manual
- C. First Due
- D. Standard
- E. Round Robin
- F. Strict Priority
Answer: B,C,F
NEW QUESTION 59
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
Answer: D
NEW QUESTION 60
What are three required sections for Custom Process Models?
- A. Test script
- B. Test harness
- C. Header
- D. Code containing custom business logic
- E. Code containing integration with external systems
- F. Footer
Answer: B,C,D
NEW QUESTION 61
Which three statements are true about headers of custom process models?
- A. They contain all possible events with the objects.
- B. The header section is always commented.
- C. They contain the version number of the PHP script.
- D. They contain standard objects only.
- E. They list only the events that are supported by the code implementation.
- F. The/QDntain the version number of the Connect Common Object Model.
- G. The header section needs to be uncommented during testing.
Answer: B,D,E
NEW QUESTION 62
Which four view modes are available in the Report Editor?
- A. Data Set View
- B. Layout View
- C. Graphical View
- D. Report View
- E. Database View
- F. Design View
Answer: A,B,D,F
NEW QUESTION 63
How frequently does Oracle release a new version of a product?
- A. Once in six months
- B. Once in four months
- C. Every month
- D. Once in three months
Answer: D
NEW QUESTION 64
Which two statements are true about Oracle Service Cloud accelerators?
- A. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
- B. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- C. Oracle provides support for all accelerators.
- D. They
are available at http://www.oracle.com/technetwork. - E. The source files for all listed accelerators are available for download.
Answer: A,B
NEW QUESTION 65
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Updated Free Oracle 1Z0-1038-20 Test Engine Questions with 73 Q&As: https://www.itexamsimulator.com/1Z0-1038-20-brain-dumps.html
