[Jan 29, 2022] Genuine CIS-ITSM Exam Dumps New 2022 ServiceNow Pratice Exam
New 2022 Realistic CIS-ITSM Dumps Test Engine Exam Questions in here
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Change and Release Management: 25%
- Problem Management: 10%
- Incident Management: 25%
- Request Fulfillment Management: 25%
- Knowledge Management: 10%
- Configuration Management Database: 5%
For each ITSM application, the candidate must know the following for each module
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Duration: 90 minutes
Number of Questions: 65 Questions
Exam Price: $150 (USD)
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam type: Multiple Choice Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Code: ServiceNow CIS-ITSM Certification Exam
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
NEW QUESTION 217
Which of the following properties is used to decide which knowledge base will be used to create known error articles for problems?
- A. knowledgebase.known_error_article
- B. problem.knowledge.known_error_article
- C. problem.knowledgebase.known_error_article
- D. problem.known_error_article
Answer: C
NEW QUESTION 218
The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly.
- A. True
- B. False
Answer: B
Explanation:
Change Management should not be used as a release management tool. It is not meant to be so.
NEW QUESTION 219
A sales manager wants a report of accounts without any closed/won opportunities in the last year.
How can this requirement be met?
- A. Create a summary report using the Accounts report type with a formula field for opportunity count.
- B. Create a tabular report using the Account report type and add a cross filter using Opportunities.
- C. Create a custom report type for Accounts without Opportunities.
- D. Create a joined report using the Accounts report type and the Opportunities report types.
Answer: B
NEW QUESTION 220
Which of the following CANNOT be performed by public user?
- A. Read Catalog Tasks
- B. Read Categories
- C. Read Catalog Item
- D. Read Catalog Definition
Answer: A
NEW QUESTION 221
Which of the following is set as the default value for Category in Incident form?
- A. Inquiry
- B. Hardware
- C. None of the listed values
- D. Software
Answer: A
Explanation:
Inquiry is listed in the Data Dictionary as the default value for Category. If you want to delete all data in the Category field, you should change this or otherwise the Inquiry will remain the default value.
NEW QUESTION 222
The VEditor is a formatter that shows variables entered in the catalog item form.
- A. True
- B. False
Answer: A
NEW QUESTION 223
ServiceNow doesn't recommend having a service for generic requests in the service catalog.
- A. True
- B. False
Answer: B
Explanation:
Explanation
It is actually recommended to have a generic request in the Service Catalog.
NEW QUESTION 224
Which of the following are valid states for Standard Change requests? (Choose all that apply.)
- A. Authorize
- B. Review
- C. Scheduled
- D. Implement
- E. Assess
Answer: B,C,D
NEW QUESTION 225
Which statement should be used to allow some of the records in a list of records to be inserted if others fail to be inserted?
- A. insert (records, false)
- B. Database.insert(records, true)
- C. insert records
- D. Database.insert(records, false)
Answer: D
NEW QUESTION 226
Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?
- A. Manually share each price book to the sales users' profile.
- B. Set the organization-wide default for price book to Use.
- C. Clone all custom price books from the standard price book.
- D. Create a sharing rule to share all price books to sales users.
Answer: B
NEW QUESTION 227
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.
- A. Modify the logic in the script include "Accept Problem Risk".
- B. Change the value of problem property "problem.acceptrisk.move_to_closed".
- C. Modify the state mapping records in the Problem State Mapping table.
- D. Modify the logic in the UI Action "Accept Risk".
Answer: B
Explanation:
Explanation
NEW QUESTION 228
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION 229
Configuration items can be created via the change management process.
- A. True
- B. False
Answer: A
Explanation:
Explanation
Creating CI can be done in any of the following ways:
1. Manual creation via the Configuration application modules
2. Via service catalog fulfillment processes
3. Import from external source
4. Integration with 3rd party systems
5. Automated discovery tool(s)
6. Creation triggered from asset management
7. Via change management process
NEW QUESTION 230
The change management lifecycle steps, in order, include:
- A. Creation and Scoping > Approval > Control > Closure
- B. Creation and Scoping > Approval > Implementation > Resolution > Closure
- C. Creation and Scoping > Implementation > Review > Closure
- D. Creation and Scoping > Approval > Implementation > Closure
Answer: D
NEW QUESTION 231
Which of the following tables does the change_task_sla database view join? (Choose all that apply.)
- A. task_sla
- B. change_sla
- C. metric_instance
- D. change_task
- E. change_request
Answer: A,D
NEW QUESTION 232
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?
- A. Cls defined directly in cmdb_ci_computer and all child classes
- B. Cls defined directly in cmdb_ci_computer and all parent classes
- C. Just Cls defined directly in cmdb_ci_computer
Answer: A
NEW QUESTION 233
Draft stories are outputs of requirements workshop(s).
- A. True
- B. False
Answer: A
NEW QUESTION 234
Which module to use in order to see problem tasks that are assigned to you?
- A. Service Desk > My Problem Tasks
- B. Service Desk > My Work
- C. Problem > My Tasks
- D. Problem > My Problem Tasks
Answer: B
NEW QUESTION 235
Users who approve changes require ServiceNow license unless they do the approval through email.
- A. True
- B. False
Answer: B
Explanation:
License is needed for approval even if the approval is done via email.
NEW QUESTION 236
A company has a Lightning Page with many Lightning Components, some that cache reference data. It is reported that the page does not always show the most current reference data.
What can a developer use to analyze and diagnose the problem in the Lightning Page?
- A. Salesforce Lightning Inspector Storage Tab
- B. Salesforce Lightning Inspector Event Log Tab
- C. Salesforce Lightning Inspector Transactions Tab
- D. Salesforce Lightning Inspector Actions Tab
Answer: A
NEW QUESTION 237
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