Latest [Oct 22, 2021] SAP C-C4H510-04 Exam Practice Test To Gain Brilliante Result
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NEW QUESTION 45
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.
- A. Data can be loaded or changed only once.
- B. The migration execution requires an approval from SAP Cloud Support.
- C. You will need to cleanse the legacy data.
- D. You will need to create an initial file based on predefined fields.
Answer: C,D
NEW QUESTION 46
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. Address mismatches must be corrected first.
- B. A service contract is active.
- C. A customer needs to be assigned.
- D. At least one service object needs to be assigned.
Answer: C,D
NEW QUESTION 47
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Knowledge base
- C. Templates
- D. Workflow rules
Answer: C
NEW QUESTION 48
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The warranty is expired.
- D. The ticket is escalated.
Answer: C
NEW QUESTION 49
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Tickets or Service Call
- B. Accounts
- C. Products
- D. Employees
Answer: A
NEW QUESTION 50
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Activity planner
- B. Maintenance plan
- C. Realignment runs
- D. Ticket routing rules
Answer: B
NEW QUESTION 51
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.
- A. Warranty
- B. Registered product
- C. Product
- D. Maintenance plan
- E. Text
Answer: B,C,E
NEW QUESTION 52
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Contract
- B. Maintenance plan
- C. Visit
- D. Ticket
Answer: A,B
NEW QUESTION 53
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Define a multi-step approval process.
- B. Select the relevant scoping item.
- C. Use the Subticket tab to add a ticket.
- D. Maintain the ticket hierarchy.
- E. Execute an action for grouping tickets.
Answer: C,D,E
NEW QUESTION 54
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Counter-based
- B. Cyclical
- C. Absolute
- D. Recall
Answer: B,C
NEW QUESTION 55
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Configure a service catalogue
- B. Integrate MindTouch
- C. Setup a knowledge base for service contracts
- D. Activate scoping item "Create Service Requests from Incoming E-Mail"
Answer: B
NEW QUESTION 56
How can you restrict access to Product View?
- A. Sales Data of Employee
- B. Service Unit of Employee
- C. Employee
- D. Territories
Answer: A
NEW QUESTION 57
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. You can activate Microsoft Outlook integration for time recording.
- B. Time sheets can be submitted for approval.
- C. Time recording can be done online or in offline mode.
- D. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- E. Code list restrictions are not possible for the Time Type field.
Answer: B,C,D
NEW QUESTION 58
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Delivery block
- B. Credit limit check
- C. Sales support block
- D. Prospect
Answer: D
NEW QUESTION 59
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. You can change the status of multiple sub-tickets from the main ticket.
- B. Opening the main ticket allows you to see all of the connected sub-tickets.
- C. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- D. Changing the customer in the main ticket updates the customers in the related sub-tickets.
Answer: A,B
NEW QUESTION 60
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Ticket due date
- B. Service level of incoming tickets
- C. Status
- D. Service category
Answer: A,B
NEW QUESTION 61
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.
- A. Name
- B. Web service URL
- C. Data source ID
- D. Usage
- E. Description
Answer: A,C,D
NEW QUESTION 62
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Set up an approval process.
- C. Create a customer and assign an e-mail address.
- D. Define a template.
Answer: C,D
NEW QUESTION 63
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Routing rules can be applied to warranties.
- B. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- C. The agent is prompted to upsell a warranty to the customer.
- D. The system can be set up so that certain incident categories are not covered.
Answer: B,D
NEW QUESTION 64
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