[Sep 28, 2021] GCP-GC-REP Dumps Full Questions - Exam Study Guide
Genesys Certified Professional Free Certification Exam Material from ITExamSimulator with 35 Questions
NEW QUESTION 13
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- A. Agent Activity Summary Report
- B. Agent Quality Details Report
- C. Agent Metrics Report
- D. Agent Login-Logout Details Report
Answer: A
NEW QUESTION 14
What will happen if too many reports run at the same time?
- A. Reports run successfully
- B. Partial Reports will run
- C. Reports will fail to run
Answer: C
NEW QUESTION 15
Select the available templates for adding widgets to a performance dashboard. (Choose four.)
- A. Chart
- B. Text
- C. Metric
- D. Interaction
- E. Grid
- F. Agent Status
Answer: A,C,E,F
NEW QUESTION 16
Which of the following are available report file formats for export? (Choose three.)
- A. .docx
- B. .pdf
- C. .doc
- D. .xls
- E. .xlsx
- F. .txt
Answer: B,C,D
NEW QUESTION 17
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
- A. False
- B. True
Answer: A
NEW QUESTION 18
Which report calculates a Monthly Service Level?
- A. Queue Metrics Interval Report
- B. Queue Metrics Summary Report
- C. Queue Metrics Report
- D. Queue Wrap-up Summary Report
Answer: B
NEW QUESTION 19
Which definition matches the performance view for Agents?
- A. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- C. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
- D. Used to view historical data only.
- E. Used to monitor real-time contact center metrics.
Answer: A
NEW QUESTION 20
How many days does the report exist after you run it?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 21
After the report gets deleted, you can download it from the archived list.
- A. False
- B. True
Answer: A
NEW QUESTION 22
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?
- A. Available
- B. Break
- C. Busy
- D. Away
Answer: B
NEW QUESTION 23
What is the maximum limit for creating performance dashboards for private users?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 24
How can we monitor the real-time statistics for all queues?
- A. Performance > Queues Activity
- B. Performance > My Queues Activity
- C. Performance > Queues
- D. Performance > Queues Performance
Answer: A
NEW QUESTION 25
Which of the following statements are true? (Choose three.)
- A. An agent-based report counts any interactions an agent worked with.
- B. A queue report only counts interactions handled by an agent.
- C. An Abandon is an interaction that disconnects before an agent handles it.
- D. Each report contains a pre-defined set of metrics.
- E. Reports can be created and then configured.
Answer: C,D,E
NEW QUESTION 26
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
- A. Skills Performance
- B. Queues Activity
- C. Agents
- D. Interactions
Answer: A
NEW QUESTION 27
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