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1. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?
A) IBM Smart Groupware
B) IBM Workload Balancer
C) IBM SmartCloud Enterprise Provisioning
D) IBM Service Management
2. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?
A) IBM SmartCloud Control Desk for Managed Service Providers Edition
B) IBM SmartCloud Control Desk
C) IBM SmartCloud Control Desk for Internal Service Providers Edition
D) IBM SmartCloud Control Desk Entry Edition
3. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?
A) Multi-server, IBM SmartCloud Control Desk - Entry
B) Multi-server, IBM SmartCloud Control Desk
C) Single server, IBM SmartCloud Control Desk - Entry
D) Single server. IBM SmartCloud Control Desk
4. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?
A) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
B) Perform field customizations using the database configuration application.
C) Use the TADDM Custom Server Extension.
D) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
5. What is the basis for any gap analysis on IT asset and service management solutions?
A) The customer's IT business processes and requirements for asset and service management.
B) A financial report on a customer's IT expenditure.
C) The contents of a customer's CMDB.
D) The current IT satisfaction survey results for IT users.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
Assess: Fundamentals of Applying Tivoli Storage Management V3
Fundamentals of Applying Tivoli Endpoint Manager Solutions V1
Fundamentals of Applying Tivoli Storage Solutions V3
Fundamentals of Applying Tivoli Endpoint Manager Solutions V1
Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
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