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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Call Back Automated
B) Interaction Center
C) Proactive Outreach Manager
D) Avaya Work Force Optimization Select

2. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Context Store
B) Dialogue Designer
C) Work Assignment
D) Co-browse

3. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the customer support pain points?
B) What is the percentage of customer support Issues that are resolved In one call?
C) What are the agent performance reporting requirements?
D) Which system support click-to-call from the web?
E) What Is the IVR name?

4. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Supervisor
B) Administrator
C) Agent
D) Manager

5. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Back Request (CBR)
B) Call Completion No Reply (CCNR)
C) Call Back Assist (CBA)
D) Call Completion Busy Subscriber (CCBS)

Solutions: