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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A) Regulatory and technology changes
B) Removing the complexity from the business
C) Digital first and work-from anywhere in real time
D) Capitalization of the cloud
E) Customer expectations and values

2. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
B) Duplicate the third-party pricing application prices into the Salesforce Price list.
C) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
D) Install the "Third Party Pricing Application" DataPack from the Process Library.

3. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) See a list of all service and work types available in the system.
B) Confirm customer entitlements for field service appointments.
C) Accurately confirm and verify customer details.
D) Check available field service time slots for the week.

4. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Field Service license
B) Energy and Utilities Base Service license
C) Salesforce Service Console license
D) Salesforce Contact Center license

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
B) Modify the application Page Layout to change/add/remove selected elements
C) Modify the VEELogoCard FlexCard to change the customer logo.
D) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

Solutions: