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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot IM and Presence | 20% | - Sign-in and registration failures - Persistent Chat problems - IM delivery and federation issues - Presence status inconsistencies |
| Topic 2: Troubleshoot Enterprise Voice | 30% | - Response Group and Call Park service - Media quality and codec issues - Call routing and dial plans - Mediation Server and gateway connectivity - Call Admission Control (CAC) and QoS |
| Topic 3: Troubleshoot Infrastructure and Core Components | 25% | - Topology and configuration issues - Central Logging Service and monitoring tools - Front End, Back End, and Edge Server problems - Certificates, DNS, and authentication |
| Topic 4: Troubleshoot Conferencing and Collaboration | 25% | - Meeting join and connectivity - Dial-in conferencing access - Application sharing and Office Web Apps integration - Audio/video quality and media flow |
Question 1
DRAG DROP You support a Microsoft Lync Server 2013 environment.
A customer reports that they are receiving alerts from the voice gateway and that outbound calls are failing due to no trunks being available. You need to diagnose the issue. You decide to collect performance counters to determine the reason that calls are failing. Which
Performance Monitor counter or counters should you select, on which server or servers? (To answer, drag the appropriate counter and server to the correct location or locations in the Solution area. Each voice counter and server may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
Question 2
DRAG DROP You support a customer whose network environment includes Microsoft Exchange 2010 and Microsoft Lync Server 2010servers. Outlook Web Access (OWA) is configured to display presence from Lync. Your customer recently migrated users and servers to a Microsoft Lync Server 2013 environment. Users report that presence is no longer available in OWA. You need to restore presence in OWA. Which cmdlet should you run on each server? (To answer, drag the appropriate cmdlet to the correct server or servers. Each cmdlet may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
Question 3
DRAG DROP You administer Microsoft Lync Server 2013 servers in your customer's company network. All network computers are members of an Active Directory Domain Services (AD DS) domain that is operating in Windows Server 2008 domain functional mode. Client computers have various versions of Office Communicator R2 and the Lync client installed. You enable Lync Server 2013 enhanced presence privacy mode. Several users inform you that their presence and contact information is available to users who have not been authorized to view it. You need to prevent non-authorized users from accessing the personal information of other users. You also need to continue providing Lync access to all users. Which three actions should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)
Question 4
You support a customer whose network environment includes Microsoft Lync Server 2013 with Enterprise Voice. Your customer enables centralized logging on the Lync servers. According to your customer, a user has reported that when she attempts to dial out to a public switched telephone network (PSTN) number, she receives the following message: "Your organization does not support calling this number." You confirm that the user is configured to use Enterprise voice and that other users are successfully making and receiving calls. Within the captured logs from the affected user, you view the following message: "SIP/2.0 403 Forbidden." The Microsoft Lync 2013 control panel displays the following information:
You need to ensure that the user is able to dial out to PSTN. What should you do?
A. Change the voice policy for this user to < North America > for PSTN usage association.
B. Change the associated normalization rule in the dial plan policy to match: ^(\d(11))$, Translation pattern +$1.
C. Contact the Session Initiation Protocol (SIP) provider.
D. Open port TCP/5061 inbound on the Mediation Server.
Question 5
You support a customer whose network environment includes Microsoft Lync Server 2013 nterprise, with two Front End Servers and two Back End Servers. The Back End Servers are deployed in a high availability configuration. ou create a Front End pool named pool.contoso.com and implement DNS load balancing for client access to the Lync servers. our internal DNS records have the following configuration: Your Lync 2013 clients fail to sign in automatically. The trace log of failed sign-in attempt is as follows:

A. Create the following host records: Pool A 192.168.1.10 Pool A 192.168.1.11
B. Create the following service record: _sip._tls.concoso.com SRV Priority 0, weight 0, port 5061, pooIOl.coato30.com
C. Create the following host records: Sip A 192.162.1.20 Sip A 192.163.1.21
D. Create the following service record: _sipinternal.tls.contoso.com SRV Priority 0, weight 0, port 5061, FrontEndServer1.contoso.com
E. Create the following host records: Pool A 192.168.1.20 Pool A 192.168.1.21
Solutions:
| Question 1 Answer: Only visible for members | Question 2 Answer: Only visible for members | Question 3 Answer: Only visible for members | Question 4 Answer: A | Question 5 Answer: A |
Lync 2013 Depth Support Engineer Exam
Microsoft Lync Server 2010-Advanced Design and Deployment
Core Solutions of Microsoft Lync Server 2013
Core Solutions of Microsoft Lync Server 2013 (70-336日本語版)
Enterprise Voice & Online Services with Microsoft Lync Server 2013 (070-337日本語版)
Core Solutions of Microsoft Lync Server 2013
Network Readiness and Assessment for Lync (74-335日本語版)
Core Solutions of Microsoft Lync Server 2013 (070-336日本語版)
Enterprise Voice & Online Services with Microsoft Lync Server 2013 (70-337日本語版)
Enterprise Voice & Online Services with Microsoft Lync Server 2013
Network Readiness and Assessment for Lync
Enterprise Voice & Online Services with Microsoft Lync Server 2013
Network Readiness and Assessment for Lync (074-335日本語版)
Network Readiness and Assessment for Lync
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