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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

Question 1

An AgentForce Specialist wants to troubleshoot an agent that is hallucinating weblinks. The agent has an action that uses a prompt template, which is using a knowledge retriever, to generate the output text that the agent will use. Which process is appropriate to find the root cause of the hallucination behavior?

A. Examine the prompt instructions and contents of the chunks shown in the resolved prompt output.
B. Examine the topic instructions and ensure the word "ALWAYS" is used in the hallucination guardrails.
C. Examine the topic name and classification description for hallucination guardrails.

Question 2

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should the Agentforce Specialist be aware of before enabling this feature?

A. Call Explorer requires the Einstein Conversation Insights permission set to be enabled.
B. Custom Call Explorer actions need to be built before it can be configured.
C. Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

Question 3

An Agentforce agent occasionally provides responses that reference outdated Case information.
What is the MOST effective way to reduce this issue?

A. Increase prompt temperature
B. Disable the Einstein Trust Layer
C. Improve data grounding using live Salesforce records
D. Rely only on static instructions

Question 4

What does it mean when a prompt template version is described as immutable?

A. Only the latest version of a template can be activated.
B. Prompt template version is activated; no further changes can be saved to that version.
C. Every modification on a template will be saved as a new version automatically.

Question 5

What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

A. Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and post-deployment activation.
B. Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment.
C. Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment.

Solutions: