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Salesforce Certified B2C Solution Architect : Arch-302

Arch-302 Exam Simulator
  • Exam Code: Arch-302
  • Exam Name: Salesforce Certified B2C Solution Architect
  • Updated: Sep 10, 2026
  • Q & A: 154 Questions and Answers

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Salesforce Arch-302 exam simulator

Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Operational Excellence23%- Monitor and optimize platform operations
  • 1. Identify performance bottlenecks and troubleshooting methods
  • 2. Recommend best practices for long-term maintenance
  • 3. Implement scalability and monitoring solutions
  • 4. Support post-launch optimization activities
Implementation Strategy22%- Plan deployment and delivery methodology
  • 1. Define environment management approach
  • 2. Establish release management and testing strategy
  • 3. Recommend security and compliance practices
  • 4. Plan data migration and cutover activities
Multi-Cloud Architecture28%- Design scalable Salesforce multi-cloud solutions
  • 1. Integrate Marketing Cloud and customer identity solutions
  • 2. Design customer data synchronization strategies
  • 3. Integrate B2C Commerce with Service Cloud
  • 4. Evaluate integration patterns and middleware options
Discovery and Customer Success27%- Facilitate customer engagement and requirement gathering
  • 1. Define implementation approach and project scope
  • 2. Recommend Salesforce products based on business needs
  • 3. Explain governance and DevOps lifecycle strategy
  • 4. Identify systems of record and solution risks

Salesforce Certified B2C Solution Architect Sample Questions:

Question #1

Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

  • A. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
  • B. Check the field-level security for nationalParks is set to read only
  • C. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
  • D. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
Answer: A

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Question #2

A company wants to implement B2C Commerce and Service Cloud, and then connect the systems with its existing instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems' Choose 2 answers

  • A. Get in touch with the Marketing Cloud Professional Services to perform a subscriber key migration.
  • B. Use Service Cloud as system of record for customer data and consent preferences across all channels.
  • C. Migrate the existing Marketing Cloud data into B2C Commerce and set the subscriber key as the Customer ID.
  • D. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
Answer: B,D

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Question #3

A company uses Marketing Cloud, Experience Cloud, B2C Commerce, and Service Cloud. It is in the process of defining the authoritative system for key data entities involved in B2C Journeys. The company has about
200,000 customers, each averaging 30 orders per year
Which option should be considered the authoritative record for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?

  • A. Experience Cloud user
  • B. Marketing Cloud subscriber
  • C. Service Cloud contact
  • D. B2C Commerce customer
Answer: C

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Question #4

Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

  • A. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.
  • B. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
  • C. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
  • D. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
  • E. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
Answer: B,D,E

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Question #5

Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org.
Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only.
What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?

  • A. Use Salesforce Connect/External Objects (with custom Apex adapters)
  • B. Build a custom solution to view the ERP Invoice records in Salesforce
  • C. Use Platform Events to sync Invoice record changes
  • D. Use Change Data Capture to sync Invoice records
Answer: A

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