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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Configure email channels
B) Set up notification of delegates
C) Define an approval process
D) Build a workflow

2. What can you use to hide a single value of multiple value field?

A) Code lists restrictions
B) Access rights
C) Key user tool (KUT)
D) Personalization

3. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom calculated key figures are allowed
B) Custom reports can be created by sales employees
C) Variable selection is possible
D) Custom reports require new data sources
E) Custom reports creation is supported with a guided procedure

4. You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?

A) Keep the installed base in the "in preparation" status
B) Use an action to block the installed base if it is activate.
C) Add new inactivate item to the structure of the installed base
D) Download the installed base for offline editing

5. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Individual customers
B) Parents
C) Accounts
D) Competitors

Solutions: