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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the OneTeam transfer criteria for PMRs based upon?

A) sales requirements and metrics
B) service objectives and GTS targets
C) international research and management estimation
D) customer feedback and PMR volumes

2. What is the taxonomy spreadsheet?

A) a list of all supported Component IDs for the Tivoli Domain
B) alist of all OneTeam Component IDs for the Tivoli Domain
C) a list of all Fastpath Component IDs for the Tivoli Domain
D) a list of all supported Component IDs for all Domain/Platform

3. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) within two hours
B) within one hour
C) the best endeavors
D) within five hours

4. Where can content of a published Technote be found?

A) in CAST
B) in CCWIN
C) in RETAIN
D) in the Lotus Notes FrontEnd Support teamroom

Solutions: