Dec 17, 2024 Step by Step Guide to Prepare for Salesforce-Certified-Administrator Exam BrainDumps
Salesforce Administrator Salesforce-Certified-Administrator Real Exam Questions and Answers FREE Updated on 2024
Salesforce Certified Administrator exam is a certification that validates an individual's knowledge and skills in Salesforce administration. Salesforce-Certified-Administrator exam is designed for professionals who are responsible for managing and configuring Salesforce, including user management, security, data management, automation, and reporting. Being Salesforce certified can lead to better job opportunities, higher salaries, and increased credibility in the industry.
NEW QUESTION # 86
Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
- A. Workflow Rule
- B. Outbound Message
- C. Quick Action
- D. Flow Builder
Answer: D
NEW QUESTION # 87
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
- A. Mass Transfer Tool
- B. Dataloader.io
- C. Data Loader
- D. Data Import Wizard
Answer: A
NEW QUESTION # 88
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.
How should an administrator provide proper access?
- A. Create a new profile
- B. Configure permission sets.
- C. Assign a new role.
- D. Set Up Manual Sharing
Answer: B
Explanation:
Explanation
Permission sets are a flexible way to grant additional access to users without changing their profiles. To provide access to the lead object for a team of support users, create a permission set that includes the appropriate object and field permissions for leads, and then assign it to the users.
References:https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
NEW QUESTION # 89
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
- A. Allow the reps to set business hours manually.
- B. Create one set of business hours per time zone.
- C. Set temporary business hours for each time zone.
- D. Adjust the currant business hours to accommodate the Eastern Time Zone.
Answer: B
Explanation:
Explanation
Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for different time zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assign them accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5
NEW QUESTION # 90
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers
- A. The Add Record action must be configured in the group publisher.
- B. Collaboration groups are created automatically for every department.
- C. An administrator needs to create a group to enable record sharing
- D. Object layouts should be configured to include the groups related list.
Answer: A,D
Explanation:
Explanation
To enable record sharing and collaboration with groups, you need to add the groups related list to the object layouts and configure the Add Record action in the group publisher.
References:
https://help.salesforce.com/s/articleView?id=sf.collab_groups_records.htm&type=5https://help.salesforce.com/s/
NEW QUESTION # 91
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?
- A. Remove validation rules so that the users are able to process without complete records.
- B. Create a permission set to allow users to bypass the error.
- C. Uncheck the end user Flow Errors box in setup.
- D. use a fault connector and display a screen with text explaining what went wrong and how to correct it.
Answer: D
Explanation:
Explanation
Fault connector and screen component are two features that can be used to address the issue of users seeing error messages when they use one oftheir screen flows. Fault connector can be used to handle errors that occur when a flow element fails, such as a record create or update element. Screen component can be used to display a message to the user with text explaining what went wrong and how tocorrect it. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_fault.htm&type=5https://help.sale
NEW QUESTION # 92
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.
Which two steps should the administrator configure to meet this requirement?
Choose 2 answers
- A. Create a custom object for shoe designs.
- B. Use the standard object for designs.
- C. Configure a custom lookup field for shoe designs on the Product object.
- D. Add a custom master-detail field for shoe designs on the Product object,
Answer: A,B
NEW QUESTION # 93
AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?
- A. Create a queue for each team and assign account ownership to the queue.
- B. Enable and configure standard opportunity teams with splits.
- C. Propose the users manually share all their accounts with their teammates.
- D. Enable account teams and show the users how to set up a default account team.
Answer: D
Explanation:
Explanation
Account teams are groups of users who work together on an account. You can enable account teams in Setup and assign team roles and access levels for each team member. Users can set up a default account team that is automatically added to any account that they own or create. This makes it easier for teams to collaborate with the same customer without manually sharing each account. References:
https://help.salesforce.com/s/articleView?id=sf.accountteam.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.accountteam_default.htm&type=5
NEW QUESTION # 94
New leads need be routed to the correct Sales person based on the lead address.
- A. Configure validation rule
- B. Create a formula field
- C. Assign with an escalation rule
- D. Use lead assignment rule
Answer: D
Explanation:
Explanation
Lead assignment rule is a feature that can be used to route new leads to the correct sales person based on the lead address. Lead assignment rule can assign leads to users or queues based on certain criteria, such as lead source, industry, or location. Lead assignment rule can also send email notifications to the new lead owners or other recipients.
References:https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5
NEW QUESTION # 95
Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?
- A. Create a formula field to display l year from the warranty purchased.
- B. Use a formula as the default value of the warranty Expiration Date field.
- C. Add a validation rule to ensure the Expiration Date field is populated.
- D. Include the warranty Expiration Date field on the mobile page layout.
Answer: B
Explanation:
Explanation
To capture the expiration date of warranty based on installation date and warranty length (1 year by default), the administrator should use a formula as the default value of Warranty Expiration Date field on Installation object. The formula can calculate one year from installation date using DATE function or DATEVALUE function. For example, DATE(YEAR(Installation_Date__c) + 1 , MONTH(Installation_Date__c) , DAY(Installation_Date__c)) will return one year from installation date. Creating a formula field, adding a validation rule, or including Warranty Expiration Date field on mobile page layout will not capture expiration date based on installation date and warranty length. References:
https://help.salesforce.com/s/articleView?id=sf.formula_using_date_datetime.htm&type=5
NEW QUESTION # 96
The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of the approval process?
Choose 2 answers
- A. Email Alert
- B. Field Update
- C. Auto launched Flow
- D. Chatter Post
Answer: A,B
Explanation:
Explanation
Field update and email alert are two types of automated actions that can be added as part of the approval process. Field update allows you to change the value of a field on a record when it is submitted, approved, rejected, or recalled. Email alert allows you to send an email to one or more recipients when a record is submitted, approved, rejected, or recalled.
References: https://help.salesforce.com/s/articleView?id=sf.approvals_automated_actions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_creating_approval_actions.htm&type=5
NEW QUESTION # 97
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?
- A. Use the {!Account.Id} record variable.
- B. Use the Get Records element to find the Id.
- C. Use the {!Contact.Id} global variable.
- D. Use the $Record global variable.
Answer: D
Explanation:
The $Record global variable allows you to reference the values of the active record the flow is running on.
References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_global_variables.htm&type=5
NEW QUESTION # 98
The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?
- A. Validation Rule
- B. Approval process
- C. Flow Builder
- D. Formula Field
Answer: C
NEW QUESTION # 99
User at Cloud Kicks want to see information more useful for their role on theCase page.
How should an administrator make the pages more dynamic and easier to use?
- A. Add Component visibility filters to the Components.
- B. Delete the extra component from the page.
- C. Include more tab components with filters.
- D. Remove fields from the record details component.
Answer: A
Explanation:
Explanation
Component visibility filters are a way to make the record pages more dynamic and easier to use by showing or hiding components based on certain criteria. For example, users can see different components based on their profile, role, record type, or field values.
References:https://help.salesforce.com/s/articleView?id=sf.app_builder_component_visibility.htm&type=5
NEW QUESTION # 100
The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors?
- A. Cross-object formula field
- B. Multi-select Picklist
- C. Indirect lookup
- D. Roll-up Summary.
Answer: D
Explanation:
Explanation
A roll-up summary field is a type of field that calculates values from related records, such as the count of child records or the sum of a field on child records. In this case, the administrator can add a roll-up summary field to the open house object to track the number of visitors by counting the child records on the visitors object.
References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
NEW QUESTION # 101
Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship?
Choose 2 answers
- A. Create two lookup relationships on the new object.
- B. Create URL fields on a custom object.
- C. Create a junction with a custom object.
- D. Create two master detail relationships on the new object.
Answer: C,D
NEW QUESTION # 102
The IT manager at universal Containers is doing an audit of the systems security.
Mow should the administrator provide a summary of the org's security health?
- A. Turn on Event Monitoring to track user events.
- B. Download the last six months of user login data.
- C. Run a Health Check to identify vulnerabilities.
- D. Change the Organization-Wide Default to private to restrict visibility.
Answer: C
Explanation:
Explanation
To provide a summary of org's security health, an administrator should run a Health Check that compares org's settings against baseline settings defined by Salesforce Security Baseline Standard or industry standards such as CIS (Center for Internet Security) Benchmark Standard. Health Check generates an overall health score based on how org's settings match with baseline settings for various security categories such as Password Policies, Network Access, Session Settings etc. Health Check also provides recommendations for improving org's security health score by adjusting settings that do not match with baseline settings. Changing Org-Wide Default to private, turning on Event Monitoring, or downloading user login data will not provide a summary of org's security health. References:
https://help.salesforce.com/s/articleView?id=sf.security_health_check.htm&type=5
NEW QUESTION # 103
An administrator has reviewed an upcoming critical update.
How should the administrator proceed with activation of the critical update?
- A. Activate the critical update in production.
- B. Activate the critical update in a sandbox.
- C. Allow the critical update to auto-activate.
- D. Allow the critical update to auto-activate in a sandbox.
Answer: B
Explanation:
Explanation
To test the impact of a critical update before it is auto-activated, you should activate it in a sandbox first. This way, you can verify that your customizations and integrations work as expected without affecting your production org.
References: https://help.salesforce.com/s/articleView?id=sf.admin_critical_updates.htm&type=5
NEW QUESTION # 104
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