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Avaya Aura(TM) Contact Center Implementation : 6202-1

6202-1 Exam Simulator
  • Exam Code: 6202-1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Updated: Jul 26, 2026
  • Q & A: 65 Questions and Answers
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Avaya 6202-1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Avaya Aura Contact Center Core System Architecture22%- Core Server Component Roles & Interconnection
  • 1. CCMS, CCMA, CCMM and CCT Component Functions
    • 2. SIP trunking and Aura Session Manager integration
      - Hardware & Operating System Deployment Prerequisites
      • 1. Windows Server platform compatibility specifications
        • 2. Network port, firewall and TLS certificate requirements
          Topic 2: Contact Center Core Configuration & Agent Environment Setup24%- Call Routing, Skill Groups and Agent Partitioning
          • 1. Skill, skillset and supervisor group administration
            • 2. Agent desktop profiles and softphone provisioning
              - Queue management, routing scripts and vector processing
              • 1. Priority routing, wait treatment and overflow rules
                • 2. Open Queue licensing and feature activation
                  Topic 3: Multimedia Contact Center (CCMM) Implementation16%- Email, chat and web contact channel configuration
                  • 1. Multimedia workflow and contact distribution rules
                    • 2. Multimedia licensing and commissioning workflows
                      - Third-party CRM and database integration interfaces
                      • 1. Real-time reporting database connection setup
                        • 2. CTI toolkit and external data lookup configuration
                          Topic 4: End-to-End Server Installation & Upgrade Procedures26%- Sequential multi-server installation workflow
                          • 1. CCMS database creation and post-install validation
                            • 2. License Manager deployment and entitlement activation
                              - Service Pack, Release Update and migration tasks
                              • 1. Cross-version configuration migration utilities
                                • 2. Pre-upgrade backup and rollback planning
                                  Topic 5: Post-Implementation Validation, Troubleshooting & Maintenance12%- System test call flows and contact handling validation
                                  • 1. Log collection tools for connection and routing faults
                                    • 2. Agent login, inbound/outbound call test procedures

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